A fair process so partners pay only for real opportunities. Dispute any confirmed introduction from your dashboard, and every dispute is reviewed.
Apply to PartnerPartners can dispute a confirmed introduction until the end of the next full business day.
Introduction Quality Disputes and Credits exist because no introduction system is perfect. A wrong number, a person outside your service area, or a request for work you do not do should not cost you. Partners can dispute confirmed introductions, and our team reviews each one. It is part of our Business to Business Service.
The process starts before any dispute. Our team reviews introductions and confirms them as billable, rather than billing everything that comes through automatically. Disputes are the second check.
The same dispute process applies to every partner, in every vertical.
Disputes work best when they are rare, which is why our team reviews introductions before they are confirmed as billable. The dispute process is there for the cases that still slip through, and it gives partners a clear, documented way to raise them.
Examples of introductions that may not meet the agreed criteria.
The caller was trying to reach someone else.
The person is not located in a ZIP code you hold.
The request is for work outside your vertical.
The same person was introduced more than once.
The contact was not a genuine service inquiry.
Anything else that keeps the introduction from being a real opportunity.
Four steps from a confirmed introduction to a final decision.
Our team reviews the introduction and confirms it as billable.
The confirmed introduction appears in your dashboard.
Dispute it from the dashboard before the end of the next full business day.
Our team reviews the dispute and makes the final determination.
Clear rules protect partners and keep billing honest.
Paying for introductions only works if you trust what you are paying for.
Introductions that fall short can be credited instead of billed.
Recordings and details let you verify each introduction.
Clear rules keep the process fair for partners and for Handvetted.
Here is how a dispute moves through review.
Your dispute is recorded against the introduction in your dashboard.
Our team reviews the details and recording.
Approved disputes are credited, and the decision appears in your dashboard.
Businesses that tend to get the most from this program.
Companies that have paid for junk contacts on other platforms.
Partners who check introductions daily in the dashboard.
Businesses that want clear rules for what is billed.
Every partner program in one place: how exclusivity, delivery, billing, and compliance work at Handvetted.
View all programsDelivery and billingPay for introductions, not clicks or impressions. Calls are billed only when connected.
Learn moreDelivery and billingIntroductions, calls, service areas, and billing in one place, with a view for each vertical.
Learn moreDelivery and billingCallers connected to your business by phone, through a dedicated tracking number, while their need is current.
Learn moreAny confirmed introduction you believe does not meet the agreed criteria, such as a wrong number, a person outside your area, or a request outside your vertical.
You can dispute a confirmed introduction from your dashboard until the end of the next full business day after it is confirmed.
Our team reviews every dispute, including the introduction details and recording, and makes the final determination.
The introduction is credited and is not billed.
If the introduction is found to be a legitimate opportunity, it remains billable and is included in batched billing.
Apply to become a verified partner with a billing process built on review and fairness.
