Hand Vetted Co. (“Handvetted,” “we,” “us,” or “our”) operates the website handvetted.com and related services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform.
1. Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, and mailing address
- Project details: Service type, scope of work, timeline, budget range, zip code, and financing interest
- Business information: Company name, website, license numbers, service areas, and categories (for businesses applying to be listed)
- Communications: Messages, feedback, and correspondence you send to us
Information Collected Automatically
- Device and browser data: IP address, browser type, operating system, device identifiers
- Usage data: Pages visited, time spent, referring URLs, click behavior
- Cookies and tracking technologies: See Section 6 below
Information from Third Parties
- Verification services: Licensing data, background check results, and review ratings used to verify businesses on our platform
- Compliance services: TrustedForm certificates and consent verification data
2. How We Use Your Information
We use the information we collect to:
- Match you with one verified business based on your project details and location
- Connect you with a verified lending partner if you opt in to explore financing
- Verify and onboard businesses applying to be listed on our platform
- Communicate with you about your match, your project, or your account
- Improve our platform, services, and matching accuracy
- Comply with legal obligations and enforce our Terms of Service
- Prevent fraud, abuse, and unauthorized access
3. How We Share Your Information
We share your information only in the following circumstances:
- With your matched business: When you submit a project request, we share your contact information and project details with exactly one verified business matched to your request. We do not share your information with multiple businesses.
- With a lending partner: Only if you explicitly opt in to explore financing during the intake process. Your information is shared with one verified lending partner.
- With compliance and verification services: We use third-party services such as TrustedForm and ActiveProspect to verify consent and ensure compliance. These services may process limited data as part of their functions.
- As required by law: We may disclose information in response to lawful requests by public authorities, including to meet law enforcement or national security requirements.
We do not sell your personal information to third parties. We do not share your information with multiple businesses. We do not provide your data to third-party advertisers.
4. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Opt-out: Opt out of marketing communications at any time
- Data portability: Request your data in a portable format
- Know who received your data: Request information about which business(es) received your information
To exercise any of these rights, contact us at privacy@handvetted.com.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information as defined under the CCPA/CPRA.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze site traffic and usage patterns
- Measure the effectiveness of our marketing campaigns
- Provide a better user experience
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.
7. TCPA Consent Disclosure
By submitting your information through our intake forms, you consent to be contacted by one matched verified business and, if applicable, one verified lending partner regarding your project. Contact may include phone calls, text messages, and emails. Consent is not a condition of any purchase. Standard message and data rates may apply.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through a notice on our platform. Your continued use of Handvetted after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Hand Vetted Co.
101 N. Tryon Street, Suite 600
Charlotte, NC 28202
privacy@handvetted.com