Our job does not end at the introduction. We follow up, listen to your experience, and hold every business to our standards.
Get MatchedYour feedback shapes who keeps receiving introductions.
Satisfaction Follow-Up and Quality Review is how Handvetted stays accountable after the introduction. Many platforms disappear once your information has been handed off. We check in with the people we serve and use what they tell us to decide which businesses keep their place. It is one of the standards behind our Business Development Service.
Verification tells us a business was qualified when it joined. Follow-up tells us whether it is still living up to that. Together, they keep the standard high over time.
Follow-up applies to every category we serve. Whether you were matched with a roofer or a mortgage professional, we want to know how it went.
Good or bad, your feedback helps. These are the moments we most want to hear about.
If your match did not contact you, we want to know.
Missed appointments, unanswered calls, or unclear updates.
Results that fell short of what was promised.
Pressure tactics, rudeness, or anything that felt wrong.
Positive feedback helps us recognize the businesses doing it right.
Even a decision not to move forward tells us something useful.
Four steps that keep every introduction accountable.
You are introduced to one verified professional and decide whether to work with them.
We follow up to ask how the experience went.
Your experience is reviewed alongside the business's rating record and history.
Businesses that fall short stop receiving introductions.
Follow-up covers the whole experience, not just the finished work.
A standard only means something if someone enforces it.
Your feedback directly affects which businesses continue receiving introductions.
Verification at the door plus follow-up over time keeps quality consistent.
If something went wrong, telling us is the first step toward making sure it does not happen to someone else.
Here is how your feedback moves through our quality review.
Your experience is reviewed alongside the business's rating record and history.
Businesses that fall short of our standards stop receiving introductions.
Your feedback helps make the next introduction better for someone else.
Every Handvetted service in one place: six verified matching services and the standards behind each introduction.
View all servicesOur standardsOne person, one verified professional. Your information is never sold to a list of businesses.
Learn moreOur standardsRegistration, ownership, history, and public records reviewed before a business can receive introductions.
Learn moreHome servicesOne verified contractor for kitchen, bath, and whole-home renovations, concept through final walkthrough.
Learn moreYes. After your introduction, we check in to ask how the experience went.
Your feedback is reviewed alongside the business's rating record and history, and it helps determine whether the business continues receiving introductions.
Tell us. If the match was not right, we will rematch you with a different verified professional. We review every concern, and businesses that fall short of our standards stop receiving introductions.
Yes. Businesses that no longer meet our standards lose their place on Handvetted.
We use feedback to review quality and hold businesses accountable. If you have concerns about how your feedback is used, ask us when we follow up.
Every introduction is followed up, so the standard does not end when the conversation starts.
