Delivery and billing

Live Call Routing for Partners

People who reach out through Handvetted are connected to your business by phone, in real time, through a dedicated tracking number.

Apply to Partner

Calls are routed by ZIP code and vertical, so they reach the partner who holds that area.

1partner per ZIP, per vertical
6verticals available
4.5+star standard to join

Live Call Routing for Partners puts people on the phone with your business while their need is current. When someone in your service area calls about your type of work, the call is routed straight to you based on the ZIP codes and verticals you hold. It is part of our Business to Business Service.

Every partner receives a dedicated tracking number. Handvetted pages automatically display the right number for whoever holds that area, so calls reach the correct partner without anyone sorting them by hand.

Live routing works across all six verticals: roofing, HVAC, restoration, renovation, mortgage and refinance, and homeowners insurance.

Live routing pairs naturally with exclusivity. Because each ZIP code belongs to one partner per vertical, there is never a question of who should receive a call. The routing simply follows the areas you hold, and your dashboard shows every call that arrives.

How routing works

What live call routing includes

The pieces that get the right call to the right business.

Dedicated tracking number

Each partner has its own number for clean routing and attribution.

Automatic number display

Pages show the number for the partner who currently holds that ZIP code.

Routing by ZIP and vertical

Calls go to the business that holds that area in that vertical.

Missed-introduction alerts

Escalating notifications go out when an introduction has not been acknowledged.

Backup routing

When a primary partner is paused, calls can route to an opted-in backup partner.

Recordings in your dashboard

Calls can be streamed in your partner dashboard for review.

How it works

How Live Call Routing for Partners Works

Four steps from a person's call to a conversation with your team.

01

A person reaches out

Someone in your ZIP code calls about the service you provide.

02

The call is routed

The call is matched to your business by ZIP code and vertical.

03

Your team answers

The call connects to your dedicated tracking number.

04

It shows in your dashboard

The call appears in your dashboard with its details and recording.

What you get

What partners receive with live call routing

Routing is built so calls arrive cleanly and are easy to track.

  • Real-time connectionCallers are connected while their need is current.
  • Clear attributionEvery call is tied to your tracking number and service area.
  • Escalation noticesAlerts help your team catch introductions before they go cold.
  • Pause protectionBackup routing keeps people served when you need to pause.
  • Connected calls billedYou are billed only for calls that actually connect.
Why it matters

Why live routing matters

The phone is where most service decisions start.

Speed to conversation

Talking to a person while the need is current beats calling back a form submission later.

No sorting required

Automatic routing removes manual handoffs that slow response down.

Every call accounted for

Tracking numbers and recordings give your team a clear record.

After setup

What to expect once routing is live

Here is how routing fits into your day.

01

Calls arrive on your line

Introduced callers ring through on your dedicated number.

02

Alerts keep you on track

Notifications flag introductions that still need attention.

03

Review in the dashboard

Call details and recordings are available for your team to review.

Good fit

Is Live Call Routing for Partners right for your business?

Businesses that tend to get the most from this program.

Phone-first businesses

Teams that close work in conversation and want to talk to people right away.

Busy field operations

Companies that need calls to reach the right line without manual sorting.

Teams that review calls

Businesses that use recordings to coach and improve.

FAQ

Live Call Routing for Partners questions

How are calls routed to my business? ›

Calls are routed by ZIP code and vertical. When someone in a ZIP code you hold calls about your vertical, the call goes to your dedicated tracking number.

Do I get my own phone number? ›

Yes. Each partner receives a dedicated tracking number, and Handvetted pages automatically display it for the areas you hold.

What if I miss a call? ›

Escalating notifications alert you when an introduction has not been acknowledged, so your team can follow up.

What happens if I pause? ›

When a primary partner is paused, calls can route to a backup partner who has opted in from the waitlist for that area.

Are calls recorded? ›

Yes. Recordings can be streamed in your partner dashboard. They are never downloadable, which protects the personal information they contain.

Start receiving routed calls

Apply to become a verified partner and get a dedicated number for your exclusive service area.