A property-damage request should explain what happened, what is still happening and which areas are affected. Cleanup and reconstruction may be separate scopes. Gather what you know without entering an unsafe area or assuming the insurance outcome.
Start with the situation that best describes your property. Use these questions to make the scope clearer before you commit to work.
State the apparent source, when it began and whether it has been stopped. Describe affected rooms and materials. Ask how the proposed work will document conditions, address the moisture source and establish when the cleanup phase is complete.
Identify affected spaces and whether the property has been cleared for access. Ask which parts of the proposed scope address cleaning, damaged contents and structural rebuilding, and which require separate assessments.
Describe visible areas and any repeated leak or dampness. Ask about experience with similar work, containment and the underlying moisture problem. EPA guidance can help you understand when specialized cleanup is appropriate.
Explain visible damage and access limitations. Ask whether the initial work is temporary protection, cleanup or permanent reconstruction. Keep those stages distinct in estimates and project records.
A written proposal should explain what is included, what still needs a decision, and who is responsible for the next step.
Ask what happens to contents, damaged materials and waste, and what is excluded. Identify whether a separate contractor or approval will be needed for rebuilding.
Ask for photographs, written findings and a record of completed work. Confirm what information you are responsible for sending to an insurer or another party.
Agree on the completion criteria for each stage, the cleanup plan and any follow-up work. A finished cleanup visit does not automatically mean reconstruction or claim review is complete.
Read EPA’s guidance on the factors affecting cleanup and choosing an experienced professional.
Read the official guidanceShare the service you need, your property ZIP and what you know so far. The next step is HandVetted team review.
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