These Terms of Service (“Terms”) govern your use of handvetted.com and related services operated by Hand Vetted Co. (“Handvetted,” “we,” “us,” or “our”). By using our platform, you agree to these Terms. If you do not agree, do not use our services.

1. Description of Service

Handvetted is a matching platform. We connect people seeking services with verified businesses that have passed our verification process. We also accept applications from businesses seeking to receive exclusive project requests through our platform.

Handvetted does not perform any services itself. We do not provide contracting work, insurance policies, mortgage products, or any other service listed on our platform. We do not employ or control the businesses in our network. We are not a party to any agreement, transaction, or contract between you and a matched business.

2. Eligibility

• You must be at least 18 years of age to use Handvetted
• You must be located in the United States
• Businesses applying to be listed must hold valid licensing in every state in which they operate
• Lending partners must hold valid NMLS registration where applicable

3. User Accounts and Information

When you submit a project request or business application, you agree to provide accurate, current, and complete information. You are responsible for maintaining the accuracy of your information. Submitting false, misleading, or fraudulent information is a violation of these Terms and may result in termination of your access to our platform.

4. How the Matching Service Works

For People Seeking Services

When you submit a project request, we use the information you provide to match you with one verified business. Your information is shared with that one matched business only. If you opt in to explore financing, your information may also be shared with one verified lending partner. We do not share your information with multiple businesses.

For Businesses

Businesses that pass our verification process and are accepted into our network may receive exclusive project requests matched to their service area, categories, and preferences. Businesses pay per lead. There are no monthly retainers, setup fees, or long-term contracts. Businesses may pause or stop receiving leads at any time.

5. Verification Standards

Businesses listed on Handvetted have passed our verification process, which includes licensing confirmation, background checks, rating verification, and human review. However, verification is not a guarantee of quality, performance, or outcome. We verify to a standard, but we cannot guarantee the results of any work, service, or product provided by a matched business.

6. Fees and Payment

For People Seeking Services

Handvetted is free to use. You will never be charged by Handvetted for submitting a project request or receiving a match.

For Businesses

Businesses pay per lead at rates that vary by category, geography, and project scope. Pricing details are provided during the onboarding process. Handvetted reserves the right to adjust pricing with reasonable notice. If a lead does not meet our quality standards, we will replace it at no additional cost.

7. Limitation of Liability

Handvetted is a matching platform. We facilitate introductions between people and verified businesses. We are not responsible for:

• The quality, safety, legality, or outcome of any work performed by a matched business
• Any disputes between you and a matched business
• Any financial loss, property damage, or personal injury arising from services provided by a matched business
• The accuracy of information provided by businesses or users on our platform
• The terms, pricing, or policies of any matched business or lending partner

To the maximum extent permitted by law, Handvetted’s total liability for any claims arising from your use of our platform shall not exceed the amount you paid to Handvetted in the twelve (12) months preceding the claim, or $100, whichever is greater.

8. Disclaimer of Warranties

Our platform is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that our platform will be uninterrupted, error-free, or free of harmful components. We do not warrant the accuracy or completeness of any information on our platform.

9. User Obligations

You agree not to:

• Provide false, misleading, or fraudulent information
• Submit project requests without a genuine intent to engage a service provider
• Use our platform for any unlawful purpose
• Attempt to circumvent our matching system to contact businesses outside our platform
• Interfere with the operation of our platform or its infrastructure
• Scrape, harvest, or collect data from our platform without authorization

10. Business Obligations

Businesses listed on Handvetted agree to:

• Maintain valid licensing and insurance throughout their participation in our network
• Respond to matched leads promptly and professionally
• Maintain the quality standards required by our verification process
• Comply with all applicable local, state, and federal laws and regulations
• Not resell, share, or distribute lead information received through our platform
• Notify Handvetted immediately of any changes to licensing, insurance, or business status

11. Termination

We may suspend or terminate your access to our platform at any time, with or without cause, and with or without notice. Grounds for termination include but are not limited to: violation of these Terms, fraudulent activity, failure to maintain verification standards (for businesses), or conduct that we determine is harmful to our platform or its users.

You may stop using our platform at any time. Businesses may request removal from our network at any time by contacting us.

12. Intellectual Property

All content, design, logos, trademarks, and technology on handvetted.com are the property of Hand Vetted Co. or its licensors. You may not copy, modify, distribute, or create derivative works from our content without prior written permission.

13. Dispute Resolution

Any disputes arising from these Terms or your use of Handvetted shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association. Arbitration shall take place in Charlotte, North Carolina. You agree to waive any right to a jury trial or to participate in a class action.

14. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws principles.

15. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of Handvetted after any changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have questions about these Terms, contact us at:

Hand Vetted Co.
101 N. Tryon Street, Suite 600
Charlotte, NC 28202
legal@handvetted.com